Key Definitions
Commercial Installations
All finishes in commercial environments
Workmanship & Product Warranty
We stand behind our quality. Comprehensive coverage for your peace of mind, protecting your investment in pure water.
Products Covered
FilterPod Total Home
SKU: FP1
RO100 Home Hydration
SKU: RO100
Key Definitions
Commercial Installations
All non-residential installations, including but not limited to hotels, motels, schools, hospitals, restaurants and aged-care facilities.
Manufacturing Defect Warranty
Covers faults arising from defects in materials or workmanship. This excludes, without limitation, damage to surface finishes resulting from:
.Improper cleaning agents
.Abrasion or impact
.Misuse or abuse
.Hard water exposure
Residential Installations
Where applicable, replacement value is adjusted based on time in service.
Residential Installations
Units installed in a place of permanent residence and used as reasonably expected for an average household..
Consumables
Components with a limited service life requiring regular replacement, including but not limited to:
.Improper cleaning agents
.Abrasion or impact
.Misuse or abuse
.Hard water exposure
Finishes
Any surface coating, colour treatment, or exterior finish applied to a product.
Warranty Policy
1
General Product Warranty
Purify Plus warrants that the products listed above (excluding consumables) are free from defects in materials and workmanship for 12 months from the date of recorded purchase.
This warranty applies only when products are:
- Installed in accordance with Purify Plus installation guides
- Used under normal operating conditions
At our discretion, Purify Plus will:
- Replace the product with an equivalent model, or
- Refund the original purchase price.
2
Workmanship Warranty
Purify Plus provides a 12-month workmanship warranty on all plumbing installation services carried out by Purify Plus. This covers installation defects arising under normal operating conditions.
3
Consumables & Warranty Exclusions
Consumables are excluded from the general parts warranty, but are covered under the manufacturing defect warranty.
Covered
Faulty on arrival or fails prematurely due to manufacturing defect.
Not Covered
Normal wear, clogging, or reduced lifespan caused by water quality, sediment, chemical content, or usage volume.
4
Applied Finish Warranty
1-year Mfg Defect
RESIDENTIAL INSTALLATION
ED & Powder Coat Finishes
Includes all Matte Black finishes (Tapware & Fonts)
1-year Mfg Defect
PVD, Electroplated & Brushed
Chrome, Gunmetal, Brushed Gold, Brushed Nickel (Tapware & Fonts)
2-year Mfg Defect
Custom Powder Coat Finishes
Obsidian Black, Frost White, Monument Grey, Desert Sand, Aqua Blue (FilterPod Models)
2-year Mfg Defect
5
Commercial Warranty
Due to increased usage in commercial environments, Purify+ tapware installed in commercial applications is covered by a maximum warranty of 2 years total:
Year 1
Parts & Labour
Year 2
Parts Only
Excludes all finishes. Does not override products with standard warranties shorter than 2 years.
6
Extended Warranties
Available for Water softeners & Whole-house systems
Under specific programs and configurations.
7
How to Make a Warranty Claim
Proof of Purchase
Provide invoice or receipt.
Proof of Installation
By a licensed plumber.
Description of Fault
Detailed explanation.
8
Conditions of Warranty
- Professional Installation Required: All systems must be installed by a licensed plumber in accordance with Australian Plumbing Codes.
- Maintenance Compliance: Systems must be maintained using approved replacement parts.
- Original Purchaser Only: This warranty is non-transferable.
9
What This Warranty Does Not Cover
- Consumables
- Misuse, abuse, neglect or unauthorised modification
- Damage caused by water quality outside system specifications
- Installation or repair by unlicensed individuals
- Consequential loss, property damage or personal injury
10
Limitation of Liability
Purify Plus’ liability is limited strictly to:
- Repair
- Replacement
- Refund of the affected product
11
Australian Consumer Law
This warranty is provided in addition to your rights under the Australian Consumer Law. You are entitled to:
- A replacement or refund for major failures
- Compensation for any other foreseeable loss or damage
12
Governing Law
This warranty is governed by the laws of Victoria, Australia, and subject to the exclusive jurisdiction of Victorian courts.
Effective Date: Date of recorded purchase
Maintenance & Support
Maintenance Requirements
FilterPod (FP1)
Sediment Pre-Filter
6–12 months
Carbon Filters
12 months
RO100 System
Sediment & Carbon Pre-Filters
6 months
RO Membrane
24 months
Post-Carbon Filter
12 months
*Only genuine Purify Plus or approved compatible filters may be used to maintain warranty validity.
Maintenance Support
Automated email and SMS replacement reminders
Annual inspection service packages
Certifications
NSF/ANSI 42
Taste & odour
NSF/ANSI 58
Health contaminants
NSF/ANSI 53
Health contaminants
WaterMark
No. 23124
Need Help? We've got You
Explore our FAQs for more info
What's the difference between a whole home filter and an under-sink system?
Pure Home filtration protects every water outlet in your home, from drinking taps to showers. Under-sink filters only protect specific points of use, leaving other water sources untreated. This means your bathing water, laundry, and other outlets remain exposed to contaminants.
Do I need a licensed plumber to install it?
Yes. Our systems require installation by licensed plumbers to meet Australian regulations and maintain warranty coverage. We coordinate all installation through our certified network, ensuring proper setup and optimal performance. Most installations are completed within 10 days of purchase.
How do I know which system is right for my home?
We recommend booking a water consultation to analyse your local water quality and discuss your specific needs. Our experts will help you choose the optimal solution for your home. We consider factors like your local water quality, household size, and specific health concerns to recommend the right system.
What contaminants do your filters actually remove?
This product has completely transformed the way we manage our daily tasks. It's so easy to use and has saved us so much time. The design is sleek, and the experience is seamless. Highly recommend!
Are your systems certified to Australian standards?
Yes. All Purify Plus systems are WaterMark certified and comply with Australian plumbing codes and drinking water guidelines.
